Learn about the American Heart Associations
“Hands-Only CPR”

Read about it here.



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Workplace Safety

  • Dealing with Challenging Customers

    Workplace Safety

    Dealing with Challenging Customers

    Course Description:
    This course was developed for several of our clients to help their employees provide more effective customer service when dealing with challenging customers.  Learn techniques that can defuse tense verbal and physical confrontations with irate customers.  Raise your level of situational awareness. Increase customer satisfaction and employee safety through this innovative course.

    Course Length:  3 Hours

    Intended Audience:
    This course was designed with the following types of workers in mind:  customer service, collections staff, field service staff, or anyone in a customer facing role.


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